JOB DESCRIPTION

Role Purpose:

The Sales Admin Assistant provides essential support to the Sales Department, ensuring accurate sales order processing, efficient administrative tasks, and excellent customer service within the online sales environment.

Duties and Responsibilities:

1. Process sales orders accurately and promptly.
2. Generate and issue customer invoices on time.
3. Respond to customer inquiries and resolve issues with professionalism.
4. Maintain accurate and up-to-date customer records.
5. Track and encode sales data for reporting and analysis.
6. Provide administrative support to the sales team as needed.
7. Monitor online sales transactions across various shopping platforms.
8. Stay informed about product offerings and updates.

Reporting To:

Sales Admin Supervisor or a designated supervisor.

Job Specifications:

• Educational Background: College degree in Business, Marketing, Administration, or a related field.
• Work Location: Makati.
• Industry Focus: Experience in the cards technology and solutions industry, printing, IT, or similar fields is strongly preferred.
• Required Experience:
  • At least 1 year of experience in sales administration or a similar customer-facing support role.
  • Experience handling online transactions and customer inquiries is an advantage.
• Personal Attributes:
  • Organized and detail-oriented.
  • Proactive and resourceful problem-solver.
  • Team player with strong interpersonal skills.
  • Ability to manage multiple tasks and prioritize effectively.
  • Adaptable to changing priorities and works well under pressure.
• Language Proficiency: Excellent written and verbal communication skills in both English and Filipino.
• Availability: Willingness to work regular office hours with flexibility for occasional overtime during peak periods or deadlines.
• Legal Compliance: Basic understanding of sales regulations, data privacy, and consumer protection principles.

Skills and Qualifications:

1. Experience in sales administration, preferably including online transactions.
2. Excellent written and verbal communication skills (English and Filipino).
3. Highly organized with strong attention to detail.
4. Ability to multitask and prioritize effectively.
5. Proactive and resourceful problem-solver.
6. Basic knowledge of sales principles and customer service best practices.
7. Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
8. Experience with CRM software or online sales platforms is a plus.

Performance Standards:

1. Timely and accurate processing of sales orders and invoices.
2. Efficient resolution of customer inquiries and issues.
3. Accurate and up-to-date maintenance of customer records.
4. Clear and professional communication with the sales team and customers.

Work Conditions:

1. Primarily office-based with extended periods of computer use.
2. Occasional overtime may be required for urgent tasks or deadlines.

JOB DESCRIPTION

Role Purpose:

 To enhance the sales process by managing and developing sales documents, addressing customer queries, reactivating dormant accounts, securing sales from both old and new accounts, and contributing to the team’s overall success.
Duties and Responsibilities:

1. Prepare and send quotations.
2. Develop and send proposals.
3. Handle customer inquiries.
4. Reactivate dormant accounts.
5. Drive sales from old and new accounts.
6. Do sales reporting (weekly / monthly).
7. Coordinate with Branch Manager and Procurement on pricing requests.
8. Perform telemarketing activities.
9. Maintain compliance and communication standards.
   
   

Reporting To:

Branch Manager or designated Sales Admin Supervisor.

Job Specifications: 

• Educational Background: Degree in business, marketing, or sales.
• Work Location: Makati. 
• Industry Focus: Cards technology and solution industry or similar industries such as printing or I.T. 
• Required Experience: Sales administration experience.
• Certification / Skills: CRM software, office software, communication, negotiation, sales report analysis.
• Personal Attributes: Detail-oriented, proactive, team player, multitasking, adaptable, pressure-resilient.
• Language Proficiency: Competence in English and Filipino. 
• Physical Requirements: Ability to work in an office environment; ability to use a computer. 
• Availability: Flexibility for regular working hours, including deadlines and audits. 
• Legal Compliance: Familiarity with sales regulations, data privacy laws, and consumer protection.

Skills and Qualifications:

1. Experience in sales administration.
2. Strong communication skills.
3. Organizational and multitasking ability.
4. Knowledge of sales and customer service.

Performance Standards:

1. Timely and accurate document preparation.
2. Effective account reactivation and management.
3. Efficient customer query resolution.
4. Clear communication with team and clients.

Work Conditions:

1. Office-based; extended sitting periods.
2. Occasional extra hours for customer engagement.

Legal Compliance:

Adherence to company policies, especially in sales and data privacy.

JOB DESCRIPTION

Objective/Purpose of the Role:

The Technical Engineer is responsible for providing technical support for NDAS products, ensuring optimal functionality and customer satisfaction.

Duties and Responsibilities:

 For Technical Department

1. ID Printing and Production:
   • Handles in ID printing, embossing, and encoding.
   • Coordination with Sales for the printing and production of ID for customers.

2. Technical Issues for Internal Clients:
   • Handles Concerns Maintain and troubleshoot office networks and internet connections.
   • Install and maintain office PC/Laptop software and hardware concerns, network connection.

 For Sales Department:

1. Conduct Product Introduction and Demonstration

2. Total Customer Service
   • Delivery of quality and tested products
   • Assisting Customers in utilizing products sold which covers the training clients remotely and on-site on NDAS products.
   • Provide technical support for NDAS products via phone, email, and remote access.
   • Perform repair, maintenance, and services on NDAS products.
   • After sales customer feedback. Conducts regulated calls to customers and checking on customers on a monthly basis.

Under HR Admin:

1. Conducts Product introduction and information dissemination for new hires in coordination with HR
2. Enrolls New Employees to Biometrics
3. Issuance of equipment and software to new employees, with coordination with HR and Admin regarding the specific equipment needed and software (e.g. email and access to programs).

Reporting Structure:

Reports to the Technical Supervisor or any other person designated by the company.

Skills and Qualifications:

1. Basic knowledge of PC troubleshooting.
2. Familiarity with LAN/WIFI connections and troubleshooting.
3. Basic skills in graphic software like Photoshop and CorelDRAW.
4. Basic knowledge in the following Programming Languages as such but not limited to JAVA, JavaScript, Python and HTML
5. Good communication and interpersonal skills.
6. Ability to work under pressure and meet deadlines.

Performance Standards

1. Problem-solving:

             Effectiveness in identifying and resolving technical issues, analytical thinking, creative approaches to challenges.

2. Technical knowledge:

             Depth of understanding in relevant technical domains like software development, hardware engineering, network architecture, etc.

3. Communication:

             Clear and concise communication with stakeholders, both verbally and in writing, ability to explain complex technical concepts to non-technical audiences.

4. Teamwork:

             Collaboration with colleagues, ability to work effectively within a team, supporting team members and sharing knowledge.

5. Time management:

             Ability to prioritize tasks, meet deadlines, and manage project timelines effectively.

6. Initiative:

Proactively identifying areas for improvement, taking ownership of tasks, and suggesting innovative solutions.

7. Regular feedback:

Conduct ongoing performance discussions to address issues promptly and provide timely feedback.